ORDER PROCESSING LATVIA Shipments within Latvia are delivered via Omniva. Standard delivery | 2–3 days | €2.80 ESTONIA AND LITHUANIA Shipments are delivered via Omniva. Standard delivery | 2–4 days | €5.50 INTERNATIONAL SHIPMENTS Shipments are sent via Omniva and delivered to the nearest post office. The minimum cost for international shipping is €12.00.

Returns and Exchanges We accept returns of our products if the return request is received within 14 days. To process a return, the product must not be unpacked or used. To initiate a return, please contact us at **sanijaskincare@gmail.com**. Damaged Product If you receive a damaged product or the product packaging is torn, please contact us by attaching a photo of the product and a description and sending it to **sanijaskincare@gmail.com**. Please note that the customer is responsible for covering any additional shipping costs associated with returns and exchanges.

Personal Data Processing We value your privacy and process your personal data in accordance with applicable data protection laws. All data we collect is used to provide you with better service and a personalized experience. Collected Information We may collect personal information such as your name, email address, delivery address, and payment information in order to process your orders, provide support, and inform you about our news and offers. Data Usage Your data is used to process orders, improve services, and communicate with you. We may use your information to send newsletters, special offers, or other notifications if you have consented to this. Third-Party Access We do not disclose your personal data to third parties, except when necessary to fulfill orders or if required by law. We only collaborate with trusted partners who have appropriate data protection policies in place. Cookies Our website uses cookies to enhance your experience. Cookies help us analyze website usage and customize content to your needs. You can manage cookie settings in your browser. Your Rights You have the right to access, correct, delete, or restrict the processing of your data. To exercise these rights or ask questions about our privacy policy, please contact us. Contact If you have any questions about this privacy policy or would like to learn more about how we protect your data, please contact us by email: sanijaskincare@gmail.com.

We offer the opportunity to pre-order our products, allowing you to secure a specific item before it is officially available in our warehouse. Please carefully read our pre-order terms and conditions. 1. **Payment and Order Confirmation** When placing a pre-order, the full purchase amount must be paid immediately after placing the order. This payment acts as a guarantee for your order and reservation. Important: Please note that once payment is made, it is non-refundable, except in cases where the product cannot be delivered due to unforeseen circumstances (see the section on delivery delays). 2. **Delivery Times** We strive to provide accurate information regarding the estimated delivery times for each pre-order product. However, since most of our pre-order items are either custom-made or produced according to the highest quality standards, delivery times may change depending on production progress and any potential delays. Our team regularly monitors the production process, and if any risks of delays are identified, we will inform you of updated delivery times. 3. **Order Cancellation and Refund Policy** Since each pre-order is processed individually, payments for pre-orders are non-refundable. We recommend carefully considering your order, as it is specifically reserved for you. 4. **Customer Support** If you have any questions or uncertainties regarding your order status or delivery times, our customer support team is always ready to assist. Please contact us, providing your order number so that we can provide accurate information and assist with resolving any issues.